Why is my purchase marked as pending?
Purchases made by PayPal eCheque will be marked as pending until the eCheque has cleared, which can take 6-10 business days. Your download details will be sent out at that time. If you need access sooner, please let me know.
Why can't I see my latest purchase?
Why can't I see a previous purchase?
If you have previously used a different email address, you may be able to locate your purchase by logging out and then logging back in using that other email address. If you do not have an account associated with that email address, you can register one and it will pick up any purchases made using the address. If the account exists, but you do not know the password, you can use the "Lost Password?" feature on the account login page to reset it.
If you're still unable to access your purchase, please let me know, citing details of the purchase (your full name, possible email address used, plugin purchased, approximate date).
Don't have an account? Register here
Account Login FAQs
My email address does not exist
1. There's a typo in the email address.
2. You purchased using an old / different email address. Note that the account email address is the one you supplied on the divibooster.com checkout page, and may not be the same as, for example, your PayPal email.
3. You purchased Divi Booster several years ago. At that time, accounts weren't automatically created. In this case, please first register for an account using the email address you originally purchased with. Then you should be able to login and see your purchase history.
If your still having problems after that, please get in contact.