Customizer "Footer" Options Missing


With the Divi theme installed, the Theme Customizer provides a range of options for configuring the way Divi looks. One set of options in the customizer is the "footer" options for configuring, obviously, the way the footer looks. If you find that these footer options are missing or appear briefly and then disappear, here's what to do about it.

First, here's an example showing the footer options where they normally appear:

If the "Footer" settings are missing, it is likely your footer is built using the theme builder. This theme builder footer replaces the standard Divi footer and in the process makes the footer options in the customizer, which target the standard footer, irrelevant. In recognition of this Divi hides the footer options from the customizer, but the way in which it does so leaves the footer section briefly visible while the page loads. Once the page is fully loaded the "footer" section is hidden and the section below ("button") moves up to fill the gap.

In order to make changes to the footer you need to instead go into the theme builder ("WP Dashboard > Divi > Theme Builder"): 

From there, locate the relevant theme builder template, and click edit (the pencil icon) on the footer within that template. You will then be able to make changes to the footer from there.

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  1. My situation is the same but also the "theme builder" is missing too, Its been one week since I got the problem I don´t know what to do.


    • Hi blanca, first, just in case I wasn't clear, there isn't a "theme builder" section in the customizer. Rather, to get to the theme builder you need to go back into the main WordPress admin area and in the black sidebar menu locate the Divi > Theme Builder option. I've added a screenshot of this menu item to the post above.

      If you don't see "Theme Builder" in that admin menu, the only reason that I can think of is if you are using the Extra theme in which case it will appear under "WP Dashboard > Extra > Theme Builder" instead.

      Hopefully that helps, but if you still can't find the theme builder, please feel free to share a login via that contact form so that I can take a look for you?

  2. Thanks a bunch, solved my problem.

    • Great! Glad it helped, James.


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